If you pre-ordered the Samsung Galaxy S20 Plus or S20 Ultra in the UK or Ireland then you are eligible to receive a free pair of Samsung Galaxy Buds+. To do this however you need to claim them yourself through the Samsung Members App. Please make sure you have the Galaxy Members app installed from the Galaxy Store (which is pre-installed on your phone). If you can’t find it then here is a link:
Once signed in with your Samsung Account you can proceed with the claim.
This video shows you step by step how to get your claim submitted. Once submitted you should receive an SMS and e-mail from Samsung Promotions confirming they are processing the claim. This can take 7 working days before they confirm they’ve sent them out to you. For me, I received the SMS and e-mail within 4 hours of claiming. My claim was validated 2 minutes after receiving the ‘claim received’ e-mail.
If you have any questions or comments please let me know and I’ll do my best to help out.
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(Video re-uploaded more zoomed in so you can see the steps better)